At Sérénité Spa, we value your time and ours, and we strive to provide a smooth and respectful booking experience for all clients.

By booking an appointment, you agree to the following refund policy:

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1. Full Refund (24+ Hours Notice)

Clients are eligible for a full refund of any payments made, including deposits, if the cancellation is made at least 24 hours prior to the scheduled appointment time.

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2. Late Cancellation (Less than 24 Hours)

If a cancellation is made within 24 hours of the scheduled appointment, the deposit is non-refundable. This is to compensate for the reserved time that cannot reasonably be rebooked.

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3. No-Show Policy

If a client misses their appointment without notice, the deposit is non-refundable, and any additional prepaid amounts may also be forfeited at the discretion of Serenité Spa.

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4. Early Termination of Service

If a service is ended early due to client behavior, violation of spa policies, inappropriate conduct, or safety concerns, the service is considered completed and no refund will be issued.

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5. Service Adjustments

If a client chooses to shorten or stop the service once it has begun for personal reasons, the session is considered delivered as booked, and no partial refund will be provided.

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6. Refund Processing

Approved refunds (when applicable) will be processed using the original payment method within a reasonable processing period, depending on the financial institution.

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7. Agreement

By booking an appointment with Serenité Spa, you confirm that you have read, understood, and agree to this Refund & Cancellation Policy.